Support

Need help with RuckMode, subscriptions, Apple Health permissions, watch sync, or a ruck that did not save correctly? Send a clear note and we will review it.

What To Include

• Your iPhone model and iOS version.
• Your Apple Watch model and watchOS version.
• What you were doing when the issue happened.
• Whether Health, Location, and Bluetooth permissions were enabled.
• Whether the issue happened on iPhone, Apple Watch, or both.
• Screenshots if they help explain the issue.

Subscription Help

RuckMode subscriptions are managed through Apple. You can view, cancel, or manage subscriptions from your Apple ID subscription settings. RuckMode support can help diagnose entitlement display issues, but Apple handles billing and refund decisions.

Health And Location Permissions

If heart rate, workouts, route, pace, or elevation do not appear correctly, check iOS Settings and the Health app permissions for RuckMode. The app should keep working gracefully when a permission is denied, but some features may be limited.

Safety

RuckMode is not monitored support, emergency dispatch, or rescue software. If you need urgent help, contact local emergency services.

Privacy Requests

For privacy questions or deletion requests, email ruckmodeapp@gmail.com with the subject `RuckMode Privacy Request`.